FAQ Booking & Reservations
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How can I book a stay at L’Auberge des Collines?
You can book directly through our website, or via Airbnb, Booking.com, and other travel platforms. Direct bookings on our website offer the best rates. -
What is the minimum stay?
A two-night minimum stay applies to all reservations.
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How many guests can the suite accommodate?
The suite comfortably accommodates up to 6 guests. Additional guests (up to 8 total) may be allowed for $25 per person, per night.
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What is your cancellation policy?
100% of paid prepayments refundable when canceled 14 day(s) before arrival or earlier.
50% of paid prepayments refundable when canceled 7 day(s) before arrival or earlier.
0% refundable if canceled after 7 day(s).
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What time is check-in and check-out?
Check-in: 4:00 PM
Check-out: 11:00 AM
Early check-in or late check-out may be available upon request.Is self check-in available?
Yes, we provide detailed self check-in instructions to make your arrival smooth and flexible. -
Do I need a credit card to reserve?
Yes, a valid credit card is required to confirm your reservation. Payment is processed securely at the time of booking.
FAQ Amenities & Services
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Is breakfast included?
Breakfast is not included in the base rate, but guests may order Breakfast Boxes filled with fresh, local products. Orders must be placed by 5:00 PM the night before and will be delivered between 7:00–8:30 AM.
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Do you offer massage or wellness services?
Yes! Guests can book massages and treatments at our onsite wellness studio, spasarah.noterro.com
Appointments can be reserved in advance through our booking link
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Is there parking available?
Yes, three parking spots are available on the right-hand side of the property.
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Do you have Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available throughout the suite.
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Is the kitchen fully equipped?
Yes, the suite includes a full kitchen with all major appliances, cookware, dishes, and utensils so you can prepare your own meals during your stay.
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Do you provide linens and toiletries?
Yes, fresh bed linens, towels, and basic toiletries are provided for all guests.
FAQ Location, Surroundings & Policies
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Where are you located?
We are in Wakefield, Quebec — across from the ski and mountain bike hill, close to Gatineau Park, restaurants, cafés, and local attractions.
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What activities are nearby?
Guests enjoy skiing, mountain biking right across the street at Centre Vorlage, hiking, the Nordic Spa in Chelsea, Eco-Odysée, water parks, golf, and much more.
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Are pets allowed?
No, pets are not permitted at L’Auberge des Collines..
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Is smoking permitted?
No, the inside of the property is strictly non-smoking.
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Do you allow events or parties?
Large events and parties are not permitted. Small gatherings, such as a family dinner with a few additional guests, are allowed without an extra fee. Larger gatherings may only be considered with prior approval, and strict conditions apply. An additional fee of $150 minimum applies, plus $25 per non-overnight guest. A refundable $300 security deposit is also required.
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Is the property family-friendly?
Yes, the suite is well-suited for families, with multiple bedrooms, a full kitchen, large shared yard with trampoline and volleyball net and nearby activities for all ages.
Book Your Stay With Us Below