FAQ Booking & Reservations

  • How can I book a stay at L’Auberge des Collines?


    You can book directly through our website, or via Airbnb, Booking.com, and other travel platforms. Direct bookings on our website offer the best rates.

  • What is the minimum stay?

    A one night minimum stay applies to all reservations.

  • How many guests can the suite accommodate?

    The suite comfortably accommodates up to 6 guests. Additional guests (up to 8 total) may be allowed for $25 per person, per night.

  • What is your cancellation policy?

    We understand plans can change.
    • If you cancel 7 days or more before your arrival date, 50% of prepaid charges will be refunded, minus a $50 cancellation fee.
    • Cancellations made within 7 days of arrival are non-refundable, and a $50 cancellation fee applies.

  • What time is check-in and check-out?

    Check-in: 4:00 PM

    Check-out: 11:00 AM
    Early check-in or late check-out may be available upon request.

    Is self check-in available?
    Yes, we provide detailed self check-in instructions to make your arrival smooth and flexible.

  • Do I need a credit card to reserve?

    Yes, a valid credit card is required to confirm your reservation. Payment is processed securely at the time of booking.

FAQ Amenities & Services

  • Is breakfast included?

    Breakfast is not included in the base rate, but guests may order one of our add on breakfast options, filled with fresh, local products. Orders must be placed by 5:00 PM the night before and will be delivered between 7:00–8:30 AM.

  • Do you offer massage or wellness services?

    Yes! Guests can book massages and treatments at our onsite wellness studio, https://laubergedescollines.noterro.com

    Appointments can be reserved in advance through our booking link

  • Is there parking available?

    Yes, three parking spots are available on the right-hand side of the property.

  • Do you have Wi-Fi?

    Yes, complimentary high-speed Wi-Fi is available throughout the suite.

  • Is the kitchen fully equipped?

    Yes, the suite includes a full kitchen with all major appliances, cookware, dishes, and utensils so you can prepare your own meals during your stay.

  • Do you provide linens and toiletries?

    Yes, fresh bed linens, towels, and basic toiletries are provided for all guests.

FAQ Location, Surroundings & Policies

  • Where are you located?

    We are in Wakefield, Quebec — across from the ski and mountain bike hill, close to Gatineau Park, restaurants, cafés, and local attractions.

  • What activities are nearby?

    Guests enjoy skiing, mountain biking right across the street at Centre Vorlage, hiking, the Nordic Spa in Chelsea, Eco-Odysée, water parks, golf, and much more.

  • Are pets allowed?

    No, pets are not permitted at L’Auberge des Collines..

  • Is smoking permitted?

    No, the inside of the property is strictly non-smoking.

  • Do you allow events or parties?

    Large events and parties are not permitted. Small gatherings, such as a family dinner with a few additional guests, are allowed without an extra fee. Larger gatherings may only be considered with prior approval, and strict conditions apply. An additional fee of $150 minimum applies, plus $25 per non-overnight guest. A refundable $300 security deposit is also required.

  • Is the property family-friendly?

    Yes, the suite is well-suited for families, with multiple bedrooms, a full kitchen, large shared yard with trampoline and volleyball net and nearby activities for all ages.

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